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James Street Group Practice
 James Street Group Practice

New! Patient online services

Order repeat prescriptions
Book appointments online....
summary care record
coded data record
NEW patient online services - repeat prescriptions and online appointment booking. view your summary care record, view your more detailed record

Results from the Friends & Family Test received in JULY 2019

Total received

% of total

Extremely likely



Netiher likely nor unlikely  
Extremely unlikely  


Don't know  



Patient Comments include:


" Extremely nice people from receptionists to doctors "


" Dr White was really knowledgable and gave me all the information i needed to make the right decision for me.  She was empathetic and understanding about my concerns "


" I was seen on time and the outcome of my appointment was positive "


" Always helpful, friendly and get in on time "


" Caring listen to your probems thats great.  However it tends to push other appointments back.  I for one does not bother me a good all round practice "


" Receptionist was polite and friendly and the doctor was very attentive "


" Despite the cuts to the NHS that also affects General Practice, you all do your very best for the      patients "


" In the beginning it was hard to get an appointment but after I got in the system everything is going well "


" I like that you can book appointments via the app and also the electronic sign in system is a good idea "


" Very friendly staff only waited 3 minutes for appoitment and the text message reminders are great to have "


" The treatment was excellent and if you have a serious medical problem, the receptionist will go beyond the call of duty to try and get you in that day "


" My Appointment was on time and my condition was treated with dignity and professionally "


" The nurse listened to all I had to say and then explained everything i needed to know "


"Very satisfied with your system and my appointment with Dr White.  Came away feeling satisfied and she had all the answers to my questions shes very knowledgable and informative "


" Im new to the area and the satff are helpfull and Im just learning how to use the service, becuase where I come from in Accrington you have to wait probably 2 weeks to get an appointment "


" Impossible to get appointments "


"Very good staff (drs, nurses & support staff) difficulty getting apppointments is only negative"


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