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James Street Group Practice
 James Street Group Practice

New! Patient online services

Order repeat prescriptions
Book appointments online....
summary care record
coded data record
NEW patient online services - repeat prescriptions and online appointment booking. view your summary care record, view your more detailed record

Results from the Friends & Family Test received in JULY 2019


Total received

% of total














Extremely likely

55%

Likely


27%
Netiher likely nor unlikely  
10%
Unlikely
 
6%
Extremely unlikely  

2%

Don't know  

0%

 

Patient Comments include:

 

" Extremely nice people from receptionists to doctors "

 

" Dr White was really knowledgable and gave me all the information i needed to make the right decision for me.  She was empathetic and understanding about my concerns "

 

" I was seen on time and the outcome of my appointment was positive "

 

" Always helpful, friendly and get in on time "

 

" Caring listen to your probems thats great.  However it tends to push other appointments back.  I for one does not bother me a good all round practice "

 

" Receptionist was polite and friendly and the doctor was very attentive "

 

" Despite the cuts to the NHS that also affects General Practice, you all do your very best for the      patients "

 

" In the beginning it was hard to get an appointment but after I got in the system everything is going well "

 

" I like that you can book appointments via the app and also the electronic sign in system is a good idea "

 

" Very friendly staff only waited 3 minutes for appoitment and the text message reminders are great to have "

 

" The treatment was excellent and if you have a serious medical problem, the receptionist will go beyond the call of duty to try and get you in that day "

 

" My Appointment was on time and my condition was treated with dignity and professionally "

 

" The nurse listened to all I had to say and then explained everything i needed to know "

 

"Very satisfied with your system and my appointment with Dr White.  Came away feeling satisfied and she had all the answers to my questions shes very knowledgable and informative "

 

" Im new to the area and the satff are helpfull and Im just learning how to use the service, becuase where I come from in Accrington you have to wait probably 2 weeks to get an appointment "

 

" Impossible to get appointments "

 

"Very good staff (drs, nurses & support staff) difficulty getting apppointments is only negative"

 


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