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James Street Group Practice
 James Street Group Practice

New! Patient online services

Order repeat prescriptions
Book appointments online....
summary care record
coded data record
NEW patient online services - repeat prescriptions and online appointment booking. view your summary care record, view your more detailed record

Results from the Friends & Family Test received in OCTOBER 2019


Total received

% of total














Extremely likely

52%

Likely


28%
Netiher likely nor unlikely  
6%
Unlikely
 
4%
Extremely unlikely  

10%

Don't know  

0%

 

Patient Comments include:

 

" Dr White she takes time and listens "

 

" Good service when in need of an apppointment and friendly approachable staff "

 

" Excellent service was seen as an emergency appointment after ringing up with a concern.  Now been referred to the hospital to be seen urgently "

 

" The Nurse Pracitioner was very thorough "

 

" Always manage to get an appointment even if its the access centre and never have too much of a wait "

 

" Very prompt in answering the phone, staff always try to accommodate you, reception staff taking time to listen to your concerns and making sure you get seen by the right person at the right time "

 

" I had really good help today at my appointment and was much appreciated "

 

" I received excellent service today from Dr Jay which was sensitive to my needs and met my expectations in full "

 

" You can't get in to see a Doctor, or you have to go to the hospital to see a Doctor or a nurse"

 

" Poor reception service "

 

" Being an hr late for an appointment and because there are never any appointments "

 

" Seen promptly and pleasant person "

 

" I think it was a long wait but when I saw the doctor she was so kind to me and very understanding of what i come for.  She listened I was so grateful "

 

" Due to government cuts in spending General Practices are sufferring.  No general practice is perfect, however, James Street Group Practice has always met my medical requirements in an efficient and friendly manner.  My only moan is having to phone between 8 & 9 am scrabbling with other patients to get an appointment.  No panic, i'll survive.  Keep up the good work! "

 

" Generally good service "

 

" Ruth was very polite and very helpful as she always is "

 

" Dr Law was very helpful and thorough "

 


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