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James Street Group Practice
 James Street Group Practice

New! Patient online services

Order repeat prescriptions
Book appointments online....
summary care record
coded data record
NEW patient online services - repeat prescriptions and online appointment booking. view your summary care record, view your more detailed record

General information


Please remember to always check in for your appointment on arrival.

 

Self Check In Screen

We now have a self check in screen allowing you to check in for your appointment without having to go to the reception desk. The screen is located on the left hand side as you come into the waiting room. This will save you having to stand in a queue. Just follow the on screen instructions.

 

Appointments

Appointments can be made by telephone (01900) 62241 between the hours of 08:00 and 18:00 Monday to Friday or by calling into the surgery and booking an appointment at reception (after 08.30).

 

  • Our urgent on the day appointments are provided in our Primary Care Service in the Workington Community Hospital. This service is run by Workington GPs for Workington patients. Appointments are available from 0800 to 2000 Mon - Fri, 1000 to 1600 Sat & Sun.
    • For an appointment Monday to Friday, please call the surgery as usual on 01900 62241. 
    • If you need an urgent appointment on Saturday or Sunday the number to ring the Primary Care Centre on 01900 705039 or contact NHS 111.
  • Routine surgery appointments are available by phoning the practice or online (click Patient online services on the left)
  • In a life threatening emergency you should still dial 999 and ask for an ambulance.
  • If your condition is non-urgent, we will book you a routine appointment that can be booked up to one week in advance. You can ask at reception or over the telephone for the first available appointment.
  • Please tell us if you are in a telephone box. We will ring you back. Say immediately if your call is an emergency.
  • Let us know if more than one person in the family needs to be seen so we can, if necessary, book two appointments.
  • Tell us if you want someone to accompany you during an examination or if you require a private room to discuss any matters. Remember that the results of tests can only be given to the patient. The practice has a chaperone policy.

You can help us by

  • Being on time for your appointment. If you are more than 10 minutes late for your appointment we may ask you to rearrange.
  • Letting us know if you need to cancel
  • Calling for a home visit or urgent appointment before 11am
  • Ringing for test results after 1pm.

Home Visits

Our doctors typically see four patients in the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible. Home visits are for patients who are bed bound and too ill to attend surgery. Please ring before 11am to arrange a home visit and let us know if your condition is urgent. You should give the receptionist some details about the problem to assist the visiting doctor plan their calls. You may be asked to speak to the doctor or one of our specialist nurses prior to a GP visiting you. The doctor (except in an emergency) will visit after morning surgery has finished.

Evening and Weekends

When our GP practice is closed, patients should call the NHS 111 service by dialling 111.
All calls are free from landlines and mobile phones.

 

What is the NHS 111 service?

  • A simple, free to call, easy to remember three digit number that is available 24 hours a day, 365 days a year.
  • The NHS 111 service directs patients to the service that is best able to meet their needs taking into account their location, the time of day of their call, and the capacity of local services.
When should I use the NHS 111 Service?
  • When it’s not a life threatening situation, and therefore is less urgent than a 999call.
  • When visiting your own GP isn’t an option, for instance when the GP Practice is shut or you are away from home.
  • When you feel you cannot wait or are simply unsure of which service you require.
  • When you require reassurance about what to do next.

Phoning the Practice

If you ring and ask to speak to a particular GP or nurse and they are available to receive the call, the receptionist will put your call through. If you phone whilst surgery is underway, then the receptionist will either:

  • Take a message and pass it on to the appropriate health care professional. The GP or Nurse will then phone you back at a convenient time. 
  • Ask you to call back at the end of surgery when the GP or  Nurse will be available to take a call.

If your call is urgent, the call will be transferred directly through to the appropriate doctor or nurse. If you need to speak with a nurse for advice please telephone between 08:30 – 08:45 and 11:45 – 12:15.

Patients with particular needs

There is access to the practice for patients using a wheelchair and a disabled toilet.

We can arrange interpretation and translation services by phone for patients who do not speak English. Please let us know if you need this service when booking an appointment

Baby changing facilities

The practice has clean and spacious nappy changing facilities. Breast feeding mothers are welcome. Please ask at reception if you need a quiet room to breast feed your baby.

Transport

Patients are now given a telephone number for the Cumbria Ambulance Service on which they need to contact them to arrange their own transport if they are unable to make theri own way to a hospital appointment or admission.  The telphone number is 0800 03232240

Patient Confidentiality

We respect your right to privacy and keep all your health information confidential and secure.  It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible advice and care. This information is only available to those involved in your care and you should never be asked for personal medical information by anyone not involved in your care.

Children under the age of 16 years have the same right to confidentiality as adults. However, this duty of confidentiality is not absolute. Where a GP within the practice believes that there is a risk to the health, safety or welfare of a young person or others which is serious as to outweigh the young person’s right to privacy, they will follow locally agreed child protection procedures.

Access to Medical Records

All manual and computerised records about living people are accessible under the Data Protection Act 1998. You have a right to know what information we hold about you. If you would like to see your records, please call the surgery on 01900 62241 and ask to speak to the Practice Manager or alternatively write to the Practice Manager. A fee will be charged for making this information available to you. The Data Protection Act sets out the amounts that can be charged for such access.

Zero Tolerance

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.

Abuse of Services

Where the practice is of the view that you are abusing practice services such as regularly not attending booked appointments or requesting home visits unnecessarily, you will receive a warning letter stating that any future problems will result in you being removed from the practice list. Further problems may lead to your removal from the practice list.

Non NHS Services

James Street Group Practice is able to provide health assessment and testing services. These include pre-employment medicals, medicals required for driving, insurance reports, fitness to attend work and fitness to participate in sports medicals.

A fee will be charged for all medicals in line with current British Medical Association guidelines.

Staff Training

To continually update and improve the skills of our staff, the surgery will close one afternoon per month from 13.00 - 17.00. A notice will be displayed in the surgery giving the dates of these sessions.  If you regularly attend the surgery please make a note of these dates to avoid making wasted journeys.

No Smoking

Smoking at James Street Group Practice premises is strictly prohibited for all personnel and all visitors at all times.

Mobile Phones

Patients are requested to switch their mobile phones to silent before consulting with a GP, nurse or health care assistant in the practice. We try to limit interruptions to consultations as much as possible, and mobile calls and text messages are interruptions too!

 

Care Quality Commission

  

The Care Qulality Commission (CQC) is the independent regulator of health and social care services in England.  By  law, all GP practices must make sure the care and treatment they provide meet national standards of quality and safety.  CQC inspects GP practies to make sure they are meeting these standards.  The results of inspection are published on the CQC website at www.cqc.org.uk.  Leaflets giving more detail of how CQC carry out inspections and report on findings are avaialble in the surgery.


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