James Street Group Practice

Dr Niall McGreevy

Dr Micheal Rusman

Dr Vicky Jay

Dr Brad Cheek

Dr Jennifer Law

Dr Rebecca White

Dr Cherryl Timothy-Antoine

Wi-fi 

Free wi-fi is available throughot the practice buuilding

Log into Wi-fi Spark

Patient online access to records

James Street Surgery plans to offer to patients the opportunity to have online access to some parts of their medical record.  This may include information relating to medication, allergies and adverse reactions.  We also plan to offer on line access to book and cancel appointments and to order repeat prescriptions.  This is subject to the necessary NHS GP systems and software being made available to the practice by NHS England.  Our plan is noted below.  We aim to keep patients informed of our progress by posting notices on our website and by notices in the surgery.        

Ever accidentally forgotten your appointment?

Ask the receptionist to sign you up for text message reminders for all your practice appointments.

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Sign up for electronic prescriptions

This means that prescriptions can be sent straight to your nominated pharmacy electronically.

If you see a doctor in the surgery, a prescription can be sent electronically to your pharmacy. By the time you get to the pharmacy, the staff will have had a chance to dispense the prescription.

Make your life easier

If you take regular medications, you will benefit from electronic repeat dispensing: you can collect your medication each month from the pharmacy without having to come to the surgery and without having to request the prescription by phone or in writing. Ask the receptionist for a leaflet about this.

To nominate which pharmacy you would like your electronic prescriptions sent to, ask your pharmacist, or inform the receptionist.

Read more here....

At James Street Group Practice, we aim to treat all our patients promptly, courteously and in complete confidence. We feel it is important you know to whom you are speaking, so our practice staff wear a name badge and identify themselves on the telephone.

Our team includes seven GPs and aqualified Nurse Practitioner.  We also have three Nurses and three Health Care Assistants.  In addition to this, as a training practice we also have (usually two) GP Registrars – qualified doctors who are training in General Practice.  We are also a training practice for Foundation doctors – these are qualified doctors still in their formal hospital training, who also spend some time in General Practice.  You may sometimes see one of these doctors.

This team is supported by an administrative team including a Practice Manager, Deputy Practice Manager, Medicine Manager, general administration, reception and cleaning teams.

We offer a full general practice service as well as specialist clinics for diabetics, asthma sufferers and those with heart disease. We also offer minor ailments and minor surgery clinics, a travel clinic, counselling, drug and alcohol services and child health and immunisation clinics

The practice offers a range of appointments daily with GPs and other health care professionals. Appointments are available in the morning and the afternoon, Monday to Friday, between the hours of 08.30 and 18.00. Appointments can be booked over the telephone from 08.00 every morning.

The area served by James Street Group Practice is in the district covered by Cumbria CCG.  Cumbria CCG is responsible for ensuring you get all the services you need. For details of all primary care services in the area, look at the guide to Primary Care Services at http://www.cumbriaccg.nhs.uk/index.aspx or get the information you need at www.nhs.uk.

Results from the Friends & Family Test received in December 2014

"Of responses received, 84% of patients are 'extremely likely' to recommend James Street and 16% 'likely' to recommend. There were very positive comments about the service received from clinicians and the helpfulness of surgery staff.  Telephone access was the major cause of discontent."

James St will be moving to a new state-of-the-art telephone system in the next month or so...

Use of patient information to provide better care

Information in medical records is used to improve the way health care is delivered. By linking information from the different places you receive care, the NHS can improve the services offered and carry out research into the treatments for various diseases and illnesses, e.g. by comparing treatments received in different areas to determine what works best.

NHS England are introducing a new data extraction system (GPES – General practice Extraction Service) which will allow anonymous sharing of some aspects of patients’ medical records. Your postcode or NHS number (not your name) will be used to link your records in a highly secure system, so your identity is protected. Only the minimum amount of information will be used and strict legal and confidentiality rules will be followed.  

This process is completely automated and that no data will be sold or released to pharmaceutical or private companies. If you are happy for your information to be shared then you do not need to do anything. However you can choose to opt out of this process by writing to, or emailing the practice, and we will record this on your medical records thus preventing your information being shared.

Infection Control

The practice recognises the need for good infection control.  All staff undertake appropriate training in how to protect patients, themselves and other colleagues from infection.  We have a policy which is available on request.  At the entrance to the practice we have an antibacterial hand gel dispenser.  Please use this every time you visit the surgery and you will be helping to keep safe from infection.  Similarly, if you believe you might be suffering from a contagious infection, please don’t come to surgery; ring for advice.