Read our practice policies on these pages.
Practice policies
Privacy
Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). This means ensuring that your personal confidential...
Accessibility
Accessibility statement for James Street Group Practice This accessibility statement applies to this website. This website is built on the default template provided by GPsurgery.net. The practice can edit the...
Violent or abusive behaviour
Threatening, abusive or violent behaviour against our staff or patients is unacceptable. If a patient is violent or abusive we will warn them to stop. If they continue, we may...
Patient rights and responsibilities
We aim to treat our patients with respect at all times. We expect our patients to treat our staff in the same way. It is your responsibility to keep your...
Patient confidentiality
You have a right to privacy and we respect this. We keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records...
Complaints and compliments
We are always working to improve the services we provide to you and we are keen to receive feedback from all of our patients to help us do this. Compliments...
Infection control
Good infection prevention and control practices can substantially reduce healthcare associated infection. Effective prevention and control of infection must be part of everyday practice and consistently applied by everyone. The...
Complaints policy
Download our full complaints policy using the link below. If you need this information in a different format, please contact reception.
Date published: 7th February, 2024
Date last updated: 2nd March, 2025
