James Street Group Practice

Issues with Abbott FreeStyle LibreLink app

We have become aware of an issue with the Abbott FreeStyle LibreLink app, which monitors glucose levels in diabetic patients after an increase in calls to the 111 service from patients who use the LibreLink app, reporting that it is not working.

The problem appears to have started after an update to the LibreLink app, which is specific to some Apple iphones in the UK and has subsequently been withdrawn from the App Store whilst further work is undertaken by the company.

The company have advised that iPhone users in the UK who are experiencing problems with the app should contact its customer service line and “Customers experiencing issues with the iOS app should uninstall and reinstall the app”

The Android version is not affected.

Further advice is provided on the Abbott website (link below), with a video clip showing how to delete and reinstall the app. If customers are still experiencing problems, they can contact the Customer Services team on 0800 170 1177.


Patients should also be advised that if they are still having problems with the app or if the readings do not seem appropriate, they should revert to the finger prick test for checking blood sugar levels.

Date published: 27th July, 2023
Date last updated: 27th July, 2023