James Street Group Practice

Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to medical records

When you use our services and attend any of our clinics, surgeries, or are seen at home, information about the care you receive is recorded in your health record. This ... [continue] Access to medical records

Accessible Information Standard

The Accessible Information Standard aims to make sure that people who have a disability, impairment, or sensory loss are given information they can easily read or understand. The Accessible Information ... [continue] Accessible Information Standard


Are you looking after or providing support for a relative friend or neighbour? Are you being helped or supported by a relative friend or neighbour? Your GP needs to know ... [continue] Carers

Complaints and compliments

The practice is constantly striving to improve the services we provide to you. We are keen to receive feedback about the service we provide to patients. We particularly like hear ... [continue] Complaints and compliments

Equality and Diversity

Equality is about creating a fairer society where everyone can participate and has the opportunity to fulfil their potential. It is backed by legislation designed to address unfair discrimination based ... [continue] Equality and Diversity


As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data is handled in ways that ... [continue] GDPR

How to register

To register at the practice you must live within the practice boundary. You are registered with the practice rather than an individual G.P. and may see any of the doctors. ... [continue] How to register

Named GP

All patients have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. You can still talk to ... [continue] Named GP

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Patient rights and responsibilities

We aim to provide the best possible service to our patients and hope you will feel that we achieve that aim. The care of your health is a partnership between ... [continue] Patient rights and responsibilities

Practice boundary

Please see our practice boundary below:  


Privacy Notice – North Cumbria Primary Care Ltd PRIVACY NOTICE (June 21) The General Practices operating under North Cumbria Primary Care Ltd are located across North Cumbria with effect from ... [continue] Privacy

Updating your details

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. Alternatively you can complete the online form. If you move outside the ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or ... [continue] Violent or abusive behaviour

GPDPR – NHS Digital Data Extraction – Deadline 1st September 2021

CONTROLLING YOUR MEDICAL RECORDS – TYPE 1 OPT-OUTS You have the right to control how medical information about you is shared, disseminated or sold, for purposes other than your direct ... [continue] GPDPR – NHS Digital Data Extraction – Deadline 1st September 2021

Date published: 8th October, 2014
Date last updated: 15th November, 2014