James Street Group Practice

01900 62241

Appointments

Appointments can be made by telephone (01900) 62241 between the hours of 08:00 and 18:00 Monday to Friday or by calling into the surgery and booking an appointment at reception (after 08.30).

Our urgent on the day appointments are provided in our Primary Care Service in the Workington Community Hospital. This service is run by Workington GPs for Workington patients. Appointments are available from 0800 to 2000 Mon – Fri, 1000 to 1600 Sat & Sun.

For an appointment Monday to Friday, please call the surgery as usual on 01900 62241.
If you need an urgent appointment on Saturday or Sunday the number to ring the Primary Care Centre on 01900 705039 or contact NHS 111.

Routine surgery appointments are available by phoning the practice or online (click here to access Patient online services)

In a life threatening emergency you should still dial 999 and ask for an ambulance.

If your condition is non-urgent, we will book you a routine appointment that can be booked up to one week in advance. You can ask at reception or over the telephone for the first available appointment.

Please tell us if you are in a telephone box. We will ring you back. Say immediately if your call is an emergency.

Let us know if more than one person in the family needs to be seen so we can, if necessary, book two appointments.

Tell us if you want someone to accompany you during an examination or if you require a private room to discuss any matters.

Remember that the results of tests can only be given to the patient. The practice has a chaperone policy.

You can help us by:

  • Being on time for your appointment. If you are more than 10 minutes late for your appointment we may ask you to rearrange.
  • Letting us know if you need to cancel
  • Calling for a home visit or urgent appointment before 11am
  • Ringing for test results after 1pm.

Phoning the Practice

If you ring and ask to speak to a particular GP or nurse and they are available to receive the call, the receptionist will put your call through. If you phone whilst surgery is underway, then the receptionist will either:

  • Take a message and pass it on to the appropriate health care professional. The GP or Nurse will then phone you back at a convenient time.
  • Ask you to call back at the end of surgery when the GP or Nurse will be available to take a call.
  • If your call is urgent, the call will be transferred directly through to the appropriate doctor or nurse. If you need to speak with a nurse for advice please telephone between 08:30 – 08:45 and 11:45 – 12:15.

Ever accidentally forgotten your appointment?

Ask the receptionist to sign you up for text message reminders for all your practice appointments.

Self Check In Screen

We now have a self check in screen allowing you to check in for your appointment without having to go to the reception desk. The screen is located on the left hand side as you come into the waiting room. This will save you having to stand in a queue. Just follow the on screen instructions.

Home Visits

Our doctors typically see four patients in the practice in the time it takes to do a single home visit. For this reason, we ask our patients to come to the practice if at all possible. Home visits are for patients who are bed bound and too ill to attend surgery. Please ring before 11am to arrange a home visit and let us know if your condition is urgent. You should give the receptionist some details about the problem to assist the visiting doctor plan their calls. You may be asked to speak to the doctor or one of our specialist nurses prior to a GP visiting you. The doctor (except in an emergency) will visit after morning surgery has finished.

Non-English Speakers

We can arrange interpretation and translation services by phone for patients who do not speak English. Please let us know if you need this service when booking an appointment.

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